FAQ
Questions technical teams will ask
Clear answers on retries, framework fit, rollout, and whether this problem is real outside payments.
What is ActOnce?
ActOnce is an API product focused on preventing duplicate real-world actions from AI agents in production.
Who is it for?
Teams shipping support, CRM, and operations agents, especially engineering-led startups and product teams.
What kinds of actions does it help with?
Examples include emails, ticket creation, refunds, bookings, CRM updates, and workflow triggers.
Does ActOnce replace retries?
No. The goal is to make retries safer, not remove them.
Why not just use idempotency keys everywhere?
You should use them where they exist. The problem is that not every downstream system offers good idempotency support, and most teams do not want different protection patterns for every tool or provider.
Is this only for payments?
No. Payments made idempotency famous, but support, CRM, and operations agents hit the same issue constantly.
Does this depend on one agent framework?
No. ActOnce is being positioned as infrastructure around agent actions rather than something tied to one framework.
Can I use ActOnce before every action goes live?
Yes. A common rollout is to protect the highest-risk side effects first, then expand coverage as more agent actions move into production.
Is there enterprise pricing?
Yes. Teams with higher volume, custom security requirements, procurement steps, or SLA needs can contact ActOnce for a custom package.
How do I get early access?
Join the waitlist and include a clear note about your use case. Early access is prioritised around teams with real production pain, not casual signups.
Still deciding?
Start with your highest-risk action path
Most teams do not need a huge rollout plan to evaluate ActOnce. The fastest test is to pick one customer-facing or operationally sensitive action and protect that path first.